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Support and recovery

Recover authentication, plugin state, publication, and compatibility failures without exposing credentials or retrying blindly.

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Support and recovery

Start by asking the agent to run Enhance diagnostics. It reports runtime version, API reachability, and whether a local credential exists—never the credential or its machine path.

FailureRecovery
Not authenticatedStart Enhance browser sign-in and complete consent.
Plugin unavailableReinstall or refresh Enhance through the provider’s plugin manager.
Update requiredUpgrade the user-scoped plugin, restart the agent session, and re-check status.
API timeout or rate limitKeep the current state, follow the bounded retry guidance, and read back ambiguous writes before retrying.
Missing build directorySelect the intended local build; the agent must not guess.
Upload interruptedRetry the same immutable artifact after connectivity returns.

For help from the Enhance team, email support@enhancelabs.ai with the diagnostic status and failing workflow. Do not send credentials, signed URLs, customer canvas content, or local paths.